Applies To: Total NDR
You activate term and subscription licenses for Total NDR in the WatchGuard Support Center. The license activation process is different the first time you activate a license.
To activate a license for Total NDR for the first time:
- Go to https://www.watchguard.com/ and log in to your WatchGuard account with your WatchGuard account user name and password.
- On the Support Center Home page, select My WatchGuard > Activate Products.
The Activate Products page opens. - Type or paste your license key.
- Click Next.
The Activate a Product wizard begins. - If this is the first license you have activated, you are prompted to name your license. Type a name to help you identify your license on the WatchGuard.com website and in WatchGuard Cloud.
- Click Activate.
The Activation is Complete page opens.
Your license is now active and the users on this license are automatically allocated to your account. If you are a Service Provider, the users are added to your inventory.
Log in to your WatchGuard Cloud account to manage allocation for your account and all accounts you manage. Each user allocation includes up to two devices. For more information, go to Allocate Total NDR Users.
Activate Additional Licenses
If you already have an active license, when you activate new license keys in the Support Center, they modify the current active license. When you activate a new license key, you have several options for how to use your license. In the activation process, you can:
- Add users to a license
- Extend a license
- Add a new license (Service Providers only)
To activate an additional license:
- Go to https://www.watchguard.com/ and log in to the WatchGuard Support Center with your WatchGuard account user name and password.
- On the Support Center Home page, select My WatchGuard > Activate Products.
The Activate Products page opens. - Type or paste your license key.
- Click Next.
The Activate a Product wizard opens. - (Service Providers only) On the Add Product Details page of the activation wizard, from the Update a License or Add a New License drop-down list:
- To extend or add users to an existing license, select the name of the license.
- To add a new license, enter a new friendly name for the license.
- In the Add Users or Extend Your License section:
- Select Add Users to add users to your license. The Change Summary shows the new count updated to match the number of users on the license you purchased.
- Select Extend License to extend the renewal date for your license. The Change Summary shows the new count and expiration date.
- Click Activate.
The Activation is in Progress page opens.
Only Service Providers can have multiple active licenses. Subscribers do not see this page in the Activate a Product wizard.
Your license is now active and the users are automatically allocated to your account. If you are a Service Provider, the users appear in your inventory.
Log in to your WatchGuard Cloud account to manage user allocation for your account and all accounts you manage. For more information, go to Allocate Total NDR Users.
Upgrade a License
If you have an active Total NDR license, you can upgrade your license, add users, or extend your license.
(Service Providers only) On the Add Product Details page of the activation wizard, from the Update a License or Add a New License drop-down list:
- To add a new license, select an existing friendly name for the license. Select from these options:
- Add Users or Extend Your License — The license you selected already has Total NDR activated, but WatchGuard Compliance Reporting, ThreatSync+ SaaS, and ThreatSync+ NDR is not activated.
- Add Users, Extend License or Upgrade Your License — The license you selected already has a Total NDR license and at least one of WatchGuard Compliance Reporting, ThreatSync+ SaaS, or ThreatSync+ NDR activated.
- Upgrade License or Do Not Upgrade Your License — The license you selected already has at least one of WatchGuard Compliance Reporting, ThreatSync+ SaaS, or ThreatSync+ NDR activated, but no Total NDR license is activated.
- Add Users or Extend Your License — The license you selected already has Total NDR activated, but WatchGuard Compliance Reporting, ThreatSync+ SaaS, and ThreatSync+ NDR is not activated.